Profile
Scott brings over 15 years of experience driving customer engagement, loyalty, and marketing transformation with Fortune 500 companies. By combining deep expertise in customer strategy, digital product development, and operating model transformation, Scott has a track record guiding global teams through complex change to elevate brand, customer, and commercial outcomes. Scott specializes in translating business objectives into customer experiences that unlock value and generate sustainable growth, efficiency, and innovation.
Professional Background
Most recently, Scott served as Vice President of Global Customer Strategy & Engagement at Hilton, where he led enterprise efforts to advance data-driven customer acquisition, loyalty engagement, and lifecycle management. Previously, he spent 12 years with American Express in a series of leadership roles, overseeing initiatives that ranged from developing digital membership capabilities, including the award-winning Amex Offers product, to driving a multi-year marketing ecosystem transformation. Scott is recognized as a trusted leader, strategic thought partner, and cross-functional collaborator.
Education
Scott holds an MBA from NYU Stern School of Business and a BBA from James Madison University with a major in Computer Information Systems and a minor in Human Resource Development.
Furthermore
Scott is an avid traveler who has spent several years living and working abroad and seeks out any opportunity for adventure — from hiking the Himalayas to road-tripping in Patagonia. When at home, you can usually find him cycling along one of the many trails in the Washington, DC area.