Profile
Neil is an organizational transformation leader with over 25 years of experience. He helps businesses improve performance by blending best practices in business process reengineering, CX/EX design, and organizational change management, all integrated with Agile development. His solutions are always tailored to the client’s specific needs and context. With experience across industries like finance, pharmaceuticals, telecom, and manufacturing, Neil excels at navigating complexity and driving large-scale change.
Professional Background
Prior, Neil was a Senior Manager at KPMG Consulting working on the financial services team as a BPR transformation project leader, he then established a boutique consultancy called CustomerCubed LLC doing the same kind of performance improvement work with an emphasis on all things related to customer experience and contact center operations. He was Director, Customer Experience at Vonage. Most recently he’s worked as an independent consultant leading the organizational change management side of digital transformations.
Education
Neil holds an MBA in organizational behavior from Washington University, Olin School of Business and a Bachelor of Arts in English Literature St. Joseph’s University. Additionally, Neil is a certified Lean Six Sigma Master Black Belt and a Certified Change Management Practitioner.
Furthermore
Neil is busy trying to keep up with his young grandchildren who believe he was put on this Earth to drive them around, charge their devices, and buy them things their parents won’t. He is also an avid Civil War buff who can often be found tramping around the Gettysburg battlefield… by himself.