Profile
Zaz is a senior technical program and engineering operations leader with over 15 years of experience helping technical organizations bring order to complexity, improve execution, and build systems that scale. Her work spans software delivery, product operations, process architecture, enterprise tooling, governance, and organizational change. Known for quickly understanding complex systems, Zaz diagnoses where work is breaking down and designs practical structures that help teams align, build consensus, and execute with more clarity and less friction. She combines systems thinking, technical depth, and a service mindset to build workflows, tooling, dashboards, documentation, and governance that people can actually use, not process for process’s sake. Her experience includes deep work across Jira, Confluence, GitLab, release management, SOC 2 change management, onboarding, and cross-functional rollouts. Across these efforts, Zaz connects strategy to implementation: defining the problem, designing the operating model, leading adoption, and staying close enough to execution to make improvements durable while bringing warmth, candor, and humor to complex work.
Professional Background
Prior, Zaz was a Senior Staff Technical Program Manager at Mainspring Energy and Director of Product Operations at Ridecell. Earlier, she held product and engineering roles at SideReel, Social Kinetics, and SRI International.
Education
Zaz holds an M.S. in Computer Science and B.S. in Symbolic Systems from Stanford University, and is PMP and Atlassian certified.
Furthermore
Zaz named herself “Zazer” at two years old, is brilliant at cross-stitch, loves live music, and is a black belt in tae kwon do.