Pragmatic advice and insights from Further’s experts on subjects most relevant to modern business and technology leaders
It’s not hard to find people who talk about the criticality and importance of customer experience. And they’re not wrong! But there are occasions when the best customer experience is actually none at all.
BNPL is getting a lot of buzz these days. And for banks and other financial institutions who haven’t invested in BNPL solutions yet, they have some catching up to do.
These days, banks are not running against or away from fintechs, but rather toward them in an effort to partner for growth, drive customer acquisition, and even create new revenue streams that didn’t exist before.
Don’t short-change marketing! With greater emphasis on digital and the availability of capabilities to track customer interest at all steps of the acquisition journey, marketing is an investment that pays.
The pandemic has accelerated the return of QR codes, especially at the physical point of sale, but are they here to stay? We look at some recent developments and what they mean for consumers.
It’s not hard to find people who talk about the criticality and importance of customer experience. And they’re not wrong! But there are occasions when the best customer experience is actually none at all.
BNPL is getting a lot of buzz these days. And for banks and other financial institutions who haven’t invested in BNPL solutions yet, they have some catching up to do.
These days, banks are not running against or away from fintechs, but rather toward them in an effort to partner for growth, drive customer acquisition, and even create new revenue streams that didn’t exist before.
Don’t short-change marketing! With greater emphasis on digital and the availability of capabilities to track customer interest at all steps of the acquisition journey, marketing is an investment that pays.
The pandemic has accelerated the return of QR codes, especially at the physical point of sale, but are they here to stay? We look at some recent developments and what they mean for consumers.
